Help & contact

All subscriptions are managed by Apple. To cancel: open the iOS Settings app, tap your name, tap Subscriptions, tap VoicePencil, then tap Cancel Subscription. Cancellation takes effect at the end of the current billing period, and you keep Pro access until then.

You do not need to contact us to cancel and we cannot cancel on your behalf — Apple holds the subscription record.

Open VoicePencil, go to Settings, and tap "Restore Purchases." This contacts Apple and re-activates any active subscription tied to your Apple ID. You must be signed into the same Apple ID that purchased the subscription.

In the app: Settings → Data & Privacy → Delete All My Data deletes local app records and attempts server-side deletion. Exported or shared files, backups, provider logs, and some previously created files may remain. Contact sm@verdorian.com if deletion fails or you need help with service-side records.

Export anything you want to keep before deleting. Deleting app data does not cancel an Apple subscription.

Settings → Data & Privacy → Export My Data creates a local data export you can share or save. Copies saved outside the app remain under your control after in-app deletion.

Yes, for the core note-taking experience. Recording audio, reading existing notes, browsing folders, completing action items, and searching by keyword all work offline.

AI features — transcription, summarization, action-item extraction, semantic search, and Brain Gym — require an internet connection because they call third-party AI providers.

We use Deepgram for speech-to-text and OpenAI for summaries and other AI features. When enabled, Voyage AI processes note text and search queries for embeddings, including background indexing. New Voyage processing is currently paused on our backend. Provider handling is subject to applicable terms and settings, not a blanket zero-retention promise.

Settings → AI Features controls interactive AI features. See our Privacy Policy for current TestFlight background-indexing limitations and the complete processor list.

— Microphone: required to record voice notes. Without it, recording is disabled.

— Calendar and Reminders: optional. Calendar access can read calendar names and events for today and write entries you choose to create. Reminders access supports creating reminders.

— Photos: optional, used only if you choose a profile photo from your library.

— Speech recognition: optional, used to show a live transcript preview while recording (the final transcript still comes from Deepgram).

Every permission can be revoked any time in iOS Settings → VoicePencil.

Free and Pro tiers each have monthly per-feature caps. They reset on the first of each month in UTC. If you need more capacity, upgrading to Pro Annual provides the highest caps. The Subscriptions screen in Settings shows your current plan and the limits for each feature.

No. Notes live only on your device. Uninstalling VoicePencil deletes the local storage, and reinstalling creates a fresh install with no data. Export your notes before deleting if you want to keep them.

Your Pro subscription is tied to your Apple ID, not the install, so you can restore it after reinstall.

The price you paid at signup is the price that auto-renews unless we notify you of a change in advance (per Apple's rules, at least 30 days for any increase, with an opt-in confirmation on renewal). New customers may see a different launch price.

Email sm@verdorian.com with the details. Screenshots and your device model + iOS version help us reproduce issues. We read every email and respond within one to two business days.

Email sm@verdorian.com with "Security:" at the start of the subject. We respond within five business days and will coordinate a fix and disclosure timeline with you.